Acceptable Use Policy | VoIP Doctors Main

ACCEPTABLE USE POLICY

Last Updated: August 17, 2026

INTRODUCTION

Barson Business Solution, LLC dba VoIP Doctors (“VoIP Doctors”) has established this Acceptable Use Policy (“AUP”) to ensure the responsible, fair, and reasonable use of our networks, services, systems, and products (collectively, the “VoIP Doctors Products and Services”). This policy applies to all customers and other users of our services (collectively, the “Users”) and is designed to provide a reliable, secure, and efficient service. By contracting for or using VoIP Doctors Products and Services, in addition to any other existing agreements, Users agree to be bound by the terms set forth in this AUP.

By accessing or using VoIP Doctors Products and Services, you represent and warrant that you are at least eighteen (18) years of age or have obtained express permission from a parent or legal guardian. All Users agree to comply with all applicable laws, regulations, and policies established by VoIP Doctors in connection with their access to and use of the Services, and continued access to VoIP Doctors Products and Services is strictly contingent upon each User’s ongoing adherence to these standards.

In order to protect the integrity, security, and reliability of VoIP Doctors Products and Services, VoIP Doctors reserves the right to cooperate with law enforcement authorities, regulatory agencies, carriers, and third parties in the investigation of any suspected criminal, fraudulent, unlawful, or otherwise prohibited activity involving the Services.

PROHIBITED CONDUCT

Users are prohibited from accessing or using VoIP Doctors Products and Services in any manner that violates this Acceptable Use Policy (“AUP”), applicable agreements, or any applicable law or regulation. Any User whom VoIP Doctors determines, in its reasonable discretion, to have violated any provision of this AUP may be subject to enforcement action pursuant to this AUP and the applicable Service Terms. VoIP Doctors maintains the right, but not the obligation, to take further action as it determines appropriate under the circumstances to eliminate or preclude repeated violations. VoIP Doctors shall not be liable for any damages of any nature suffered by any User or any third party resulting in whole or in part from the exercise of its rights under this AUP.

VIOLATIONS OF VoIP Doctors’ ACCEPTABLE USE POLICY

The following are violations of VoIP Doctors’ AUP:

Illegal Use: As a User of VoIP Doctors, you agree not to use the Services in a manner that violates any local, state, or federal law.
Harm to Others: Using the Services to harm others, including but not limited to minors.
Threats and Harassment: You agree not to use the Services for abusive, libelous, defamatory, threatening, or otherwise harassing communications.
Fraudulent Activity: Using the Services to make or participate in fraudulent activity, including financial scams.
Copyright or Trademark Infringement: Using the Services to transmit any material that infringes upon any copyright, trademark, patent, trade secret, or other proprietary rights of a third party.
Collection of Personal Data: Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
Reselling the Services: Reselling the Services without VoIP Doctors’ authorization.

Users are further prohibited from facilitating the violation of this AUP and from violating or facilitating the violation of another provider’s AUP, including distributing, transmitting, posting, receiving, using, storing, or otherwise providing any product or service that violates this AUP or another provider’s AUP. If a User accesses another provider or network using the VoIP Doctors Products and Services, such User must comply with the provider or network’s rules and policies. Users agree to indemnify, defend, and hold harmless VoIP Doctors from all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to such User’s access to or use of other providers or networks.

UNSOLICITED MESSAGES (EMAIL AND TEXT MESSAGES)

Users shall not use VoIP Doctors Products and Services to transmit unsolicited email or text messages, including unsolicited bulk email or text messages, where such communications may reasonably be expected to generate complaints or constitute spam. Users are prohibited from using the services of another provider to distribute spam or to promote any website, application, platform, or service hosted on or connected to VoIP Doctors Products and Services.

Users shall not use VoIP Doctors Products and Services to:

send messages that are excessive, abusive, or intended to harass others;
continue sending messages to any recipient who has indicated that such recipient no longer wishes to receive such communications;
send messages containing forged, misleading, or falsified TCP/IP packet header information;
send malicious messages, including mail bombing, malware, or other harmful content;
send or receive messages in a manner that violates the policies of another provider; or
engage in artificial traffic generation, traffic pumping, or excessive call activity, including long-duration calls defined as calls to the same number exceeding four continuous or cumulative hours within a 24-hour period, or calls placed to specific numbers or destinations for the purpose of generating charges or fees for or with a third party.

Users shall not use VoIP Doctors Products and Services to send text messages in violation of any applicable local, state, or federal law, including, without limitation, the Telephone Consumer Protection Act (“TCPA”), the CAN-SPAM Act, and applicable state telemarketing laws. Users agree to comply with the following requirements:

Users must obtain all legally required prior express consent from recipients before sending any text messages, and such consent must clearly authorize the receipt of communications via text message;
All text messages must include a clear and conspicuous mechanism for recipients to opt out of receiving future messages, such as the ability to reply "STOP" to end further communications. Users are prohibited from sending further messages after an opt-out request has been received;
Users may not send autodialed, prerecorded, automated, or artificial voice or text messages to any wireless number without the legally required consent of the recipient;
Users shall not send text messages with excessive frequency or use messaging that is fraudulent, deceptive, misleading, harassing, unlawful, or otherwise prohibited;
Users are responsible for maintaining records of consent and ensuring that all messaging activity complies with applicable local, state and federal law;
Users must register, and maintain accurate and current registration of, all brands and application-to-person (A2P) messaging campaigns as required by the applicable carriers, messaging aggregators, and industry registries, including 10DLC brand and campaign registration and toll-free messaging verification; must transmit messaging traffic only over telephone numbers and campaigns registered for the applicable use case and message content; and must not distribute traffic across multiple numbers, campaigns, or routes for the purpose of evading registration requirements, carrier filtering, throughput limits, or complaint attribution; and
Users must honor all Do Not Call requests and are required to scrub telephone numbers against the National Do Not Call Registry

Violations of this section may result in the suspension or termination of Services pursuant to this AUP and may also subject the User to civil, criminal, or regulatory penalties under applicable law, including fines for each unlawful message sent.

AI-POWERED AND AUTOMATED COMMUNICATIONS

Users may deploy artificial intelligence, machine learning, or other automated technologies in connection with VoIP Doctors Products and Services, including AI voice agents, conversational bots, automated attendants, synthetic or cloned voices, automated messaging systems, and AI-assisted transcription or analytics, only in compliance with this AUP and all applicable laws, regulations, and carrier, aggregator, and platform requirements. Without limiting the requirements of the Unsolicited Messages section above, which governs consent for autodialed, prerecorded, automated, and artificial voice and text communications, Users agree that:

(a) Users shall disclose the artificial or automated nature of an AI-generated voice or messaging interaction where disclosure is required by applicable law, and shall not represent an AI agent as a natural person where doing so would deceive or mislead the recipient;

(b) Users shall not use synthetic, cloned, or simulated voices to impersonate any person or entity, or to convey false or misleading information, and shall not generate or transmit voice content replicating an identifiable individual’s voice without that individual’s consent;

(c) Users acknowledge that AI-generated and synthetic voice communications are treated as artificial or prerecorded voice communications under the Telephone Consumer Protection Act and applicable FCC rulings, and Users shall obtain and maintain all consent required for such communications;

(d) Users shall not use AI or automated systems to circumvent, evade, or defeat any consent, opt-out, disclosure, registration, filtering, or volume requirement imposed by this AUP, applicable law, or any carrier or aggregator; and

(e) Users remain solely responsible for the content, accuracy, and legality of all output generated by any AI or automated system they deploy, whether or not that output was reviewed by a natural person before transmission.

INAPPROPRIATE CONTENT

Users shall not use VoIP Doctors Products and Services to distribute, transmit, post, store, or otherwise make available any material that is unlawful, inappropriate, or otherwise objectionable, as reasonably determined by VoIP Doctors, including material that is obscene, defamatory, libelous, threatening, abusive, hateful, harassing, or excessively violent.

HARMFUL CONTENT

Users shall not use VoIP Doctors Products and Services to distribute, transmit, post, store, or otherwise make available any material that may harm, interfere with, disrupt, or improperly access VoIP Doctors Products and Services or any third party’s systems, networks, websites, or services. Prohibited content includes, without limitation, viruses, worms, Trojan horses, malware, malicious code, or other harmful software or materials.

NETWORK SECURITY

Users shall not use VoIP Doctors Products and Services to attempt to gain unauthorized access to any network, computer system, account, data, or service. Prohibited conduct includes, without limitation: port scanning; vulnerability scanning; penetration testing; packet sniffing; denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks; network flooding; brute force attacks; spoofing of IP addresses, caller ID, or other network identifiers; and any other activity intended to intercept, interfere with, disrupt, damage, or compromise the security, integrity, or availability of any network, system, or data. Users may not use the Services as a platform or conduit to attack or exploit the systems or networks of VoIP Doctors or any third party.

FRAUDULENT OR MISLEADING CONTENT

Users shall not use VoIP Doctors Products and Services to distribute, transmit, post, store, or otherwise make available any fraudulent, deceptive, false, or misleading content, including fraudulent offers for products or services or advertising and promotional materials containing false or misleading statements, representations, or claims. Users are further prohibited from submitting false, inaccurate, or misleading information in connection with any order form, contract, application, account, billing information, or payment method, including the unauthorized or fraudulent use of payment instruments or financial information.

CALLER ID AND NUMBER SPOOFING

Users shall not use VoIP Doctors Products and Services to transmit inaccurate, misleading, or falsified caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value. This prohibition applies to all forms of caller ID manipulation, including but not limited to the falsification or misrepresentation of originating telephone numbers, caller names, or other identifying information transmitted as part of a call or message. Users must comply with the Truth in Caller ID Act (47 U.S.C. § 227(e)) and all applicable FCC rules and regulations governing caller ID. Any User found to be in violation of this section may be subject to immediate suspension or termination of Services and may be subject to civil or criminal penalties under applicable federal and state law.

RECORDING, TRANSCRIPTION, AND MONITORING OF COMMUNICATIONS

VoIP Doctors Products and Services may include the technical capability to record, transcribe, analyze, or monitor calls, messages, and other communications. Users are solely responsible for determining whether, and on what terms, their use of those capabilities is lawful, and for complying with all applicable laws governing the recording, interception, transcription, storage, analysis, and monitoring of communications. Such laws include, without limitation, the federal Wiretap Act (18 U.S.C. § 2510 et seq.); state wiretap, eavesdropping, and call-recording statutes, including those of jurisdictions requiring the consent of all parties to a communication; laws governing the monitoring of employee communications; and biometric privacy laws regulating the collection, use, or retention of voiceprints or other voice-derived identifiers, such as the Illinois Biometric Information Privacy Act.

Users shall obtain and maintain all consents, notices, and disclosures required for any recording, transcription, or monitoring they conduct or enable, and shall retain records sufficient to demonstrate that such consents were obtained. VoIP Doctors makes no representation or warranty that any recording, transcription, or monitoring feature, or any particular configuration or use of such a feature, complies with the laws applicable to a User or to the parties to a User’s communications. VoIP Doctors has no obligation to monitor, review, retain, or produce recordings or transcriptions on a User’s behalf except as expressly provided in the applicable Service Terms or as required by law.

ANSWER - SEIZURE RATIO (ASR)

For each billing cycle, if a User’s outbound call attempts (including calls with a duration of less than six seconds) exceed completed calls by a factor of three (3) or more, VoIP Doctors reserves the right to assess a surcharge of $0.01 per call attempt. This surcharge applies to each and every call attempted during that billing period, whether the call was completed or not. The ratio is calculated at the conclusion of each monthly billing cycle based on the ASR for the entire period.

EMERGENCY SERVICES AND E911

Users are responsible for registering and maintaining the accurate physical location of each telephone number, device, and end user provisioned on the Services, and for updating that registered location promptly whenever a device or end user relocates. Users acknowledge that an emergency call placed from a number with a missing, outdated, or inaccurate registered location may be routed to the incorrect public safety answering point or may fail to complete.

Users shall not disable, block, restrict, or otherwise circumvent access to emergency services, and shall notify all end users, in the manner required by applicable law and the applicable Service Terms, of the limitations of emergency calling over VoIP service, including that such service may be unavailable during a power outage, network interruption, or loss of Internet connectivity. Users are responsible for compliance with Kari’s Law and the RAY BAUM’S Act, and with the FCC rules implementing them, including requirements for direct 911 dialing without a prefix, on-site notification of 911 calls, and the conveyance of dispatchable location information.

INTELLECTUAL PROPERTY

Materials accessible through the Services may be protected by privacy, publicity, intellectual property, and other proprietary rights, including copyrights, patents, trademarks, service marks, trade secrets, and confidential or proprietary information. Users are strictly prohibited from using VoIP Doctors Products and Services in any manner that would breach, dilute, misappropriate, or otherwise violate the rights of VoIP Doctors or any third party. Furthermore, Users may not register, use, display, or transmit any domain name, trademark, trade name, logo, or other identifier in connection with the Services in a manner that violates the rights of VoIP Doctors or any third party.

CUSTOMER CONTENT AND RESPONSIBILITY

Users are solely responsible for all content, messages, calls, recordings, transcriptions, data, and other materials transmitted, stored, generated, or received through VoIP Doctors Products and Services, whether created by the User, by any end user or third party acting through the User’s account, or by any automated or AI system the User deploys. This responsibility applies without regard to whether VoIP Doctors assisted in deploying, configuring, hosting, integrating, or managing the Services or any related application or integration. Users represent and warrant that they hold all rights, licenses, and consents necessary for such content and for its transmission, storage, and processing through the Services, and that such content does not infringe or misappropriate the rights of any third party or violate applicable law.

VoIP Doctors does not pre-screen User content and has no obligation to monitor, review, or edit it. Any assistance VoIP Doctors provides in deploying, configuring, or managing the Services does not constitute a review of, or an endorsement or approval of the legality of, a User’s content, campaigns, consent practices, recording practices, or communications generally.

Users agree to indemnify, defend, and hold harmless VoIP Doctors and its affiliates, officers, directors, employees, and agents from and against all claims, demands, actions, proceedings, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to: (a) any content, message, call, recording, transcription, or data transmitted, stored, generated, or received through the User’s account; (b) the User’s use of automated, AI-driven, or messaging technologies in connection with the Services; (c) the User’s recording, transcription, or monitoring of communications; or (d) the User’s breach of this AUP or violation of applicable law, including the Telephone Consumer Protection Act, the CAN-SPAM Act, applicable state telemarketing laws, and applicable wiretap, eavesdropping, and privacy laws. This indemnity is in addition to, and does not limit, any other indemnification obligation of the User under this AUP or the applicable customer agreements.

VIOLATIONS

VoIP Doctors reserves the right, in its sole discretion, to determine whether the Services or Products are being used for any prohibited purpose or activity in violation of this Acceptable Use Policy (“AUP”). Any violation or attempted violation of this AUP by a User, or by any third party acting on behalf of a User, will constitute a violation of this Policy by the User and a material breach of all applicable customer agreements, including any applicable Terms of Service or supplemental agreements, and may result in civil or criminal liability.

Any User whom VoIP Doctors determines, in its sole discretion, to have violated any provision of this AUP may be subject to the suspension or termination of the User’s account and/or Services, in whole or in part, with or without notice, pursuant to this AUP, the applicable Service Terms, or applicable law. In addition to any remedies available at law or in equity, VoIP Doctors reserves the right to immediately suspend, restrict, terminate, or refuse continued access to the Services where reasonably necessary to protect the VoIP Doctors network, Services, customers, carriers, business operations, third parties, or to comply with applicable law. Upon such suspension or termination, VoIP Doctors may assess any applicable rates, cancellation fees, termination charges, or other amounts due under the applicable agreements.

Furthermore, VoIP Doctors may investigate incidents contrary to this AUP and disclose requested information to law enforcement or third parties who provide notice that they have been harmed by a User’s failure to abide by these policies. VoIP Doctors reserves the right to bring legal action to enjoin violations and collect damages caused by any violation of this policy. Any failure by VoIP Doctors to enforce this AUP in a specific instance does not constitute a waiver of its right to enforce the policy regarding future or similar violations.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOIP DOCTORS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST DATA, LOST BUSINESS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THIS AUP OR THE USE OF OR INABILITY TO USE VOIP DOCTORS PRODUCTS AND SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF VOIP DOCTORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOIP DOCTORS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AUP, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY THE USER TO VOIP DOCTORS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

REVISIONS TO THIS AUP

VoIP Doctors reserves the right to revise, amend, or modify this AUP, as well as our other policies and agreements, at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the customer’s Master Service Agreement. Any use of VoIP Doctors Products and Services after such modification constitutes your full acceptance of the AUP as revised.